Support

For information regarding our ODBC drivers, please see the following support areas:

 

Setup Instructions

 

We are committed to providing you with timely, professional technical support. The best way we know how to do that is through e-mail. E-mail allows us to effectively communicate without requiring you to leave voice messages, putting you on hold, etc.

If you need technical support, please send us an e-mail at support@actualtech.com (se habla español).

Be sure to include the following information in your e-mail:

  • A description of the task you are attempting to perform
  • What you expected to happen
  • What actually happened
  • Your name and product license key (if applicable)
  • Which version you are using
  • Which version of Mac OS X you are using
  • Which server OS and database version you are using

We will do everything we can to answer your question or solve your issue as quickly as possible.